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FAQs and Terms & Conditions

The Answers You Need


FAQs and Terms & Conditions

Terms for using Supercar Hire Ltd’s self-drive hire policy
i. All rentals are quoted on an individual basis with insurance charges applying to the specific authorised driver(s),  A short insurance declaration form must be completed to obtain the quote.
ii. An Insurance Excess will apply.  The amount of the excess depends on which car you have hired and is shown at the time of quotation /booking.
iii. The standard insurance excess ranges from $5,000 to $20,000. The security deposit held by us for the duration of the hire is taken to cover this insurance excess in the case of damage to the vehicle during the hire period.  This can vary depending on risk assessment made by our insurers.
iv. If the driving license of the hirer/additional driver contains any current endorsements, these must be declared at the time of booking.
v. Only the person(s) named on the hire agreement are insured to drive the vehicle. If anyone other than the person(s) named on the hire agreement is found to be driving the vehicle, the security deposit will be considered a total loss. We may also seek prosecution for driving without insurance.
i. Prices are based on drivers being aged 35 to 70 years. However, insurance approval can be requested for drivers  of any age.  There is no guarantee that insurers will provide cover.
ii. All drivers must have held a full licence for a minimum of two years, must have no more than 50 current points on their NZ licence (equivalent of 6 Points in UK), and are subject to approval on completion of a insurance proposal form.
iii. Convictions for drink driving, driving under the influence of drugs; dangerous/careless driving within the past 5 years will not be accepted.
iv. Overseas licenses are accepted subject to the above conditions
i. We require a non-refundable booking fee to secure your booking.  This is generally set at 20% of the Hire Fees but can vary.
ii. Cancellations within 7 days of the hire date will attract the full hire charge.
iii. When does the security deposit get refunded?
This varies depending on your individual credit/debit card provider and their processing times. If there have been no damages, the refund will be processed from our team within 24 hours from the end of your hire date.
Please note for bookings made within 14 days of hire date, the cancellation fee still applies as per terms above.
i. Our team may carry out pre-authorisation checks for security purposes upon delivery of vehicles using various methods including our card payment terminals.
ii. The pre-authorisation is a temporary hold of the security deposit quoted upon your booking, this guarantees us that the funds are available to pay for any damages.
iii. When does the pre-authorisation get released?
This varies depending on your individual credit/debit card provider and their processing times. If there have been no damages, the pre-authorisation release will be processed from our team within 24 hours from the end of your hire date.
The excess and security deposit acts;
i. As a security bond
ii. As payments towards any mechanical damage which is not covered by our insurers, e.g., tyres, wheels, clutch, gearbox and any damage sustained during the hire period, excluding normal wear and tear, due to misuse and abuse.
iii. As an insurance excess against any accidental damage or loss caused to the vehicle by a third party or the hirer. The hirer is liable for the amount shown as Excess Deposit.
iv. Additional charges incurred during hire for excess mileage and/or, petrol reimbursement charges.
v. Please note: Security deposit refunds may take up to 2 weeks to process after hire/rental period.
Supercar Hire Ltd’s liability is limited to a refund of the hire charge. No consequential loss liability will be covered.
i. The hirer may use the vehicle for social domestic and pleasure purposes.
ii. The Vehicle must not be used for any purposes for which they are not expressly designed.
iii. The Vehicle must not be used by anyone other than you or any pre-agreed authorised additional drivers.
iv. The Vehicle must not be used by anyone without a full valid driving licence for the class or use of vehicle rented.
v. The Vehicle must not be used for hire or reward.
vi. The Vehicle must not be used for any illegal purpose.
vii. The Vehicle must not be used hire, driving tuition, towing, racing or pace-making, or for competing in any rally, or any other form of motor sport and track days.
viii. The Vehicle must not be used while under the influence of alcohol or drugs.
ix. The Vehicle must not be used off-road in any way.
x. The Vehicle must not be used with more passengers than seatbelts or to transport children without any legally required car seats.
xi. The Vehicle must not be used to propel or tow any other vehicle or trailer; other than on a paved public highway, private road or driveway.
xii. The Vehicle must not be used to transport dangerous or noxious substances.
xiii. The Vehicle must not be used in a reckless or negligent manner.
xiv. The Vehicle must not be used in or on that part of any aerodrome, airfield, airport or military installation provided for the take-off, landing, movement or parking of aircraft and aerial devices, including any associated service roads, refuelling areas, ground equipment parking areas, aprons, maintenance areas and hangars.
i. You must look after the Vehicle and the keys.
ii. You must always lock the Vehicle and secure all its parts.
iii. You must not let anyone work on the Vehicle without our permission. If we give you permission, we will only give you a refund if you have a receipt for the work.
iv. You must inspect the Vehicle prior to taking possession of it as you are liable.
v. You must stop using the Vehicle and contact us as soon as you become aware of a fault of the Vehicle.
vi. You must return the Vehicle back to us by the agreed date and time unless otherwise agreed. One of our staff must see the Vehicle to check that it is in the same condition when hire commenced. If we agreed that you may return the Vehicle outside business hours or if you choose to leave the Vehicle with a third party you will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff.
vii. You must check that you have not left any personal belongings in the Vehicle before you return the Vehicle.
viii. You acknowledge and accept that you will be liable as the driver or operator of the Vehicle for any offence, penalty, charge or fine which is committed, issued or incurred in respect of any parking, bus lane, congestion charge or traffic offence or contravention in any jurisdiction where the Vehicle is driven until it is returned, unless caused through our own fault.
ix. We reserve the right to demand the return of a car at any time or immobilise the vehicle if we detect, or have reason to suspect, the vehicle is being used outside our guidelines.

i.    You agree to pay the hire charges for the agreed period of hire and any extension of the hire period at the agreed daily rate.
ii. You agree not to exceed the included kilometres per day limit during your hire period. There will be an excess kilometre charge if you go over the daily limit which you agree to pay on demand upon the return of the Vehicle.
iii. You acknowledge and accept that you will be liable for any offence, penalty, charge or fine which is committed, issued or incurred in respect of any parking, bus lane, congestion charge or traffic offence or contravention in any jurisdiction where the Vehicle is driven until it is returned, unless caused through our own fault.
iv. A reasonable administrative fee for processing any fines or offences against the you or the vehicle during the hire period, unless caused through our own fault.
v. Our costs including reasonable legal fees incurred collecting payments due from you under this Hire Agreement.
vi. A reasonable collection fee if the Vehicle is not collected from, or returned to, the agreed original return address.
vii. A cleaning fee if you fail to return the vehicle in a reasonable condition and such charge shall be the additional costs to us reasonably incurred as a result of such failure.
viii. Any recovery fees reasonably incurred by us where the damage to, or Vehicle fault, is the result of human error by you, any additional driver or any other person you permitted to use the Vehicle and is not covered by any manufacturer breakdown programme.
ix. Any refuelling service charge as agreed upon the hire commencing.
x. In the case of damage to, loss or theft of, the Vehicle as result of, or any part of your own fault, you shall pay us on demand:
– Fair market value of the repair or replacement of the Vehicle, part or accessory (as applicable) or a repair value calculated by an independent motor engineer.
xi. Any towing, storage and impound fees reasonably incurred by us as a result of the damage to, loss or theft of the Vehicle. We shall have the sole right and responsibility to repair the Vehicle.
xii. You are responsible for all charges, even if you have asked someone else to be responsible for them or we have billed any third party. 
xiii. Damage and theft responsibility, you must keep all reasonable care against damage to, loss or theft of, the Vehicle. If the Vehicle is damaged, lost or stolen as a result of your recklessness and/or negligence you agree to pay us on demand the appropriate sum to put us back in the same position had the incident have not occurred. You are responsible for paying us all outstanding charges on demand.
i. You must report the accident or theft or loss to us as soon as possible.
ii. You or any driver must not admit responsibility to anyone in relation to the accident without our prior agreement.
iii. You and any driver should collect the names and addresses of everyone involved, including witnesses, providing you are fit to do so and give them to us.  You will be required to complete an insurance claim form.
iv. You and any driver must promptly forward to us any notices or other documents in relation to any legal proceedings arising out of the accident or theft or loss.
v. You agree to cooperate with us and our insurers including requests for full and true information and to provide assistance in any matters or legal proceedings including allowing proceedings to be brought by us in your name and defending any proceedings brought against you.
vi. You must return the original keys to us and report the theft/loss to the police as soon as reasonably possible if the Vehicle is stolen or lost.

You will be provided with a full tank of petrol and the vehicle must be returned with a full tank.
If, however, this is not the case any reimbursement for petrol will be charged at the pump price, plus $50.00 Administration charge.
1-day hire: From 09:00AM – 09:00AM the following day or other start/finish time by agreement.
3-day midweek hire: From Tuesday 09:00AM – Thursday 5:00PM.
Weekend hire: From Friday 6:00PM – Monday 09:00AM.
The mileage allowance is between 200 and 500 kilometres per day dependent upon which Vehicle is hired. Excess mileage is as per the current Tariff. Pre-paid miles are available at a reduced rate.
Please note: Un-used pre-paid miles are NOT refundable.
Delivery and collection can be arranged throughout New Zealand, at an additional nominal charge.

All cars are offered subject to availability.

Prices are subject to change without prior notice, however once a car has been booked and a deposit received, we will not alter the price for that hire.
All rentals are subject to Supercar Hire Ltd’s additional Terms and Conditions on the Hire Agreement and all drivers are subject to approval by Supercar Hire Ltd and the company’s insurers.
Car hire may be cancelled or re-arranged if:
i. The weather or act of God is deemed inclement and not suitable for hire by the lessor, a suitable replacement date will be arranged.
ii. There is a mechanical breakdown of the car, if this occurs and it is feasible to offer an alternative car for the hire the lessor will do so. Should the lessor not have another vehicle available or if the hirer chooses to not have the replacement offered, the lessor will re-arrange the hire for another day. If the hirer chooses to cancel the booking; booking & cancellation terms will be in effect. The lessor accepts no responsibility or liability for cancellations under these conditions.
iii. The lessor retains the right to refuse hire of any vehicle to any one the lessor deems unsuitable for hire or whom the lessor feels do not fit the lessor’s criteria for hire or if the hirer’s age or licence details do not comply with the terms as set out herein.
iv. In any event a minimum of 1 day charge will apply. If multiple days have been booked and you choose to return the vehicle early, the additional daily hire charges will still apply unless we agree to waive such charges. This is strictly subject to our discretion.
Hirers must be aged 25 to 70 with a full UK/European/International Driving Licence.
If you fall outside the standard criteria Supercar Hire Ltd can refer enquiries to our insurers and give you a prompt decision about renting from us. 

Age and License restrictions
Booking and cancellation
Excess & Security deposit
Use of vehicle
The Hirer´s responsibilities
Accidents, stolen or lost car
Hours of hire
Mileage of allowance
Minimum hire requirements
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